Order Fulfillment: We ship via USPS or UPS. Our order processing time varies based on work load we try to have all orders processed and shipped in 20 hours. Orders during holiday seasons may require a longer processing time. B Berry Farms do not guarantee that your package will arrive in any certain time period and we will not as once it leaves our farm, we have no control over the time, inclement weather or other conditions that may arise.
Orders will not be filled if payment is not received. Pending orders are held for 4 days and then cancelled if we do not receive any contact for payment. We ship to the address you provide. If it is returned undeliverable to us due to an incorrect address, you are responsible for the cost of re-shipping the order to you. If we have no contact with you with in 10 days of the returned items coming back to the warehouse they will considered unclaimed property and returned back to stock. We do not accept payments made by Paypal with an unverified address, no exceptions, please do not ask. Contact Paypal to become verified through their easy methods. Special orders and custom orders must be paid in full in advance of placing the order.
Shipping: The contents of your package are always carefully packed to help insure safe delivery of your order. We as company will do our best to reduce waste and try to reuse recycled cardboard boxes, to keep your cost down. We have no control over the handling of a package once it leaves our facility and each order leaves our shop insured, no exception.. If an order is turned over to a freight forwarder, our responsibility for damage ends at that point, we have no control over how the Freight Forwarder will care for it from that point and we have no recourse in the case of damage. At this time we are accessible to the public for pickups from the farm at 96 Dusty Drive Elkland, Mo 65644 and with such a flexible schedule most needs can be met this way, and we do meet to drop off product in Springfield, Mo and surrounding areas once a week if your total is more than $40.00 and payed for online so cash will not have to be exchanged in person. And We DO NOT SHIP COD, PLEASE DO NOT EVEN ASK! You may request expedited order processing using the comments field of our secure shopping cart. The fee for expedited processing is a minimum of 10% or $20.00 as explained above. Shipping Costs: We do our best to accurately calculate the shipping costs based on tables provided to us by the shippers, however, with the exception noted below, we will not charge, nor will we refund a difference of $2.00 or less. Please note exception. EXCEPTION: If an order is changed after it has been placed, a handling charge of $5.00 will be assessed and the shipping adjusted to the new, accurate total. This is the ONLY handling charge we assess and it is due to repackaging, rebilling and paperwork involved only, it is not a means to penalize you. We welcome the business and will always try to please. Restocking Fee : If an order is cancelled after it is placed a restock charge of $20.00 or 10%, whichever is less will be assessed, Due to payment processing fee's and time to take care of the order. The cancellation must occur within the first 12 hours. Damage Claims: The contents of your package are always carefully packed to help insure safe delivery of your order. Inspect all package at time of acceptance. You must contact us within 36 hours of receiving of your package if anything has been damaged or lost during shipment. If you ship by FedEx, UPS or other carrier You must save all packing materials and the original shipping box to process the claim. Our carriers require that the damaged items be retained for 7-10 working days to give them time to inspect the packing if they choose to. Returns: Are allowed for 30 days from date of receipt Absolutely no refunds will be issued if you return an item without prior authorization, it will be discarded. If Item are purchased on a marketplace other than B Berry Farms.com than that marketplace guide lines will be followed along with ours.